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How We Handle Your Data and Rights

Our legal policies exist so you know exactly what happens with your account data, how we use cookies, and what rights you have when you deposit through DANA, OVO, or GoPay.

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POLICY CONTACTS

Where to Reach Us About Legal Matters

If you have a question about how we handle your data, need to request account deletion, or want clarification on any legal term, our support team handles policy-related queries through the channels below. We respond to legal and data requests with priority routing so nothing sits unanswered for long.

Live Chat Open the chat widget from any page on our site. Tell the agent your query is about data or legal policy and they will escalate it to the compliance queue.
Email Channel Send a detailed request to our support email. Include your registered username and the specific policy area — data access, cookie opt-out, or account closure. We acknowledge receipt and follow up within a working-day window.
Account Settings Panel Log in, head to your account settings, and find the data and privacy section. From there you can download a summary of stored information, update contact details, or submit a formal deletion request directly without waiting for an agent.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every policy we enforce ties back to one principle: your account data belongs to you and we only hold it to keep your wallet safe and your sessions smooth. Below are the specific practices we follow, so you know exactly what happens behind the login screen.

Encrypted Storage All personal identifiers and payment references — whether from DANA, OVO, or GoPay — sit on servers protected by SSL encryption. Data at rest is segmented so that a breach in one layer does not expose another.
Cookie Transparency We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. No advertising trackers run on our pages. Clear your browser cookies any time to reset stored preferences entirely.
Account Security Layers Your login is protected by OTP verification sent to your registered phone number. If you change your withdrawal wallet — say from OVO to GoPay — we require a secondary confirmation step before the new method becomes active.
Data Retention Period We keep transaction records for as long as you hold an active account, plus a defined post-closure window required by applicable regulations. After that window closes, records are permanently purged from our systems.
Requesting Data Changes You can update your email, phone number, or registered name through account settings. For changes that affect payment identity — like switching your primary DANA number — contact support with a verification selfie and we process it manually.
Who to Contact for Complaints If you believe your data has been mishandled or a policy term is unfair, raise it through live chat or email. We log every complaint with a reference number and aim to resolve it directly. Unresolved matters can be escalated through the channels listed in our terms.

Common Questions About Our Legal Policies

Below are answers to the questions our support team receives most about data, privacy, regional access, and account rights. If your concern is not covered here, reach out through live chat or email and we will address it directly.

We collect your name, email address, phone number, and the e-wallet identifier you use for deposits — whether that is your DANA, OVO, or GoPay account number. We do not store your wallet PIN or full bank credentials.

Yes. Log into your account, open the settings panel, and submit a data access request. We compile a summary of stored personal and transactional information and deliver it to your registered email within a few working days.

Open live chat or send an email from your registered address asking for permanent account closure. After verifying your identity through OTP, we deactivate the account and begin the data purge process once the regulatory retention window closes.

Availability depends on local law and eligible regions. We do not claim universal access. Before you create an account, confirm that access is permitted in your area under applicable local regulations.

We store the transaction reference number and the amount for verification and record-keeping. Your full DANA wallet credentials remain with DANA — we never hold your PIN, password, or full account token on our servers.

We do not sell or share personal data with unrelated third parties. Data may be disclosed only when required by applicable law or regulation, or when a payment provider like OVO or GoPay needs to verify a transaction you initiated.

We send a notification to your registered email before any policy update takes effect. The notification includes a summary of what changed, the effective date, and a link to the full revised document on our site.

Session cookies are required to keep you logged in, so those cannot be disabled while you are using the platform. Preference cookies are optional — clear them in your browser settings at any time and your layout will reset to defaults on the next visit.

Your password is hashed and never stored in readable form. Every login triggers an OTP sent to your phone. If someone attempts access from an unrecognised device, we block the session until you confirm it through your registered number.

Go to account settings, select payment methods, and add your new e-wallet — for example switching from GoPay to DANA. We then ask for a secondary confirmation step, usually a selfie with your ID, before the new method is activated for withdrawals.

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